Operations management is important, exciting, challenging … and everywhere you look!

· Important, because it enables organizations to provide services and products that we all need

· Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology

· Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible

· And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.